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A critical step toward restoring financial sustainability in Libya’s electricity sector by strengthening revenue systems, reducing commercial losses, and embracing digital, data-driven tools for better decision-making.
Project Overview
The Revenue Enhancement and Commercial Loss Reduction Program addressed one of Libya’s most pressing electricity sector challenges: low revenue collection and high non-technical losses. The initiative introduced modernised billing and collection processes, strengthened customer data systems, and deployed digital tools including Power BI dashboards to provide real-time visibility into revenue performance and loss patterns.
This program was led by Ed Elrahal, Senior Energy Policy and Institutional Reform Expert, and Dr. Mahmud Elwerfelli, Expert in Energy Transition, Power Sector Reform, and Environmental Policy, and was implemented by Pragma Corporation and funded by USAID, helping national institutions improve financial recovery and reduce commercial losses across the electricity sector.
Summary
Commercial losses often stem from inaccurate billing, weak customer records, non-payment, and illegal connections. To confront these challenges, the program introduced a comprehensive approach combining operational reforms with digital transformation.
A major advancement was the development of Power BI–based dashboards, providing GECOL’s management with visual, real-time monitoring of revenue collection, customer compliance, meter-reading accuracy, and regional performance. These dashboards enabled decision-makers to identify problem areas quickly, track progress, and design targeted interventions.
The program also supported improvements in meter reading, customer data validation, complaint handling, and field inspections to reduce illegal connections. Public awareness campaigns and streamlined customer service processes helped strengthen a culture of payment and trust.
Through operational, institutional, and digital reforms, the program significantly improved GECOL’s ability to recover revenue and reduce commercial losses across multiple regions.
Key Achievements
Introduced structured processes to reduce commercial and non-technical losses
Deployed Power BI digital dashboards for real-time revenue and performance monitoring
Improved billing accuracy, meter reading practices, and customer data records
Strengthened coordination between revenue, customer service, and distribution teams
Identified and addressed illegal connections through targeted field inspections
Implemented customer awareness campaigns to improve payment compliance
Developed analytical tools to track trends and support data-driven decision-making
Impact
Increased revenue collection and improved financial sustainability
Reduced commercial losses and strengthened utility cash flow
Improved billing accuracy and customer trust through transparent processes
Enhanced operational efficiency with digital monitoring tools and dashboards
Better resource allocation for grid maintenance and service upgrades
Supported long-term sector reform by strengthening financial governance
We can help your organisation
Green Power Associate helps utilities modernise their revenue systems through digital tools, data analytics, and operational reform.
Our experts design revenue recovery strategies, implement loss-reduction programs, build Power BI dashboards, and develop customer engagement frameworks that enhance financial performance and support sustainable energy-sector transformation.
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